Keeping BT Ahead of the Game
Today I am announcing a new structure for BT that will accelerate our transformation into a networked IT services company, delivering software-driven services over our global 21CN platform. It builds on the success of the last five years, keeping BT ahead of the game.
We are bringing together our world class people from networks and IT into a single reporting structure under Andy Green who takes on a new role as CEO of Group Strategy and Operations and as Chief Transformation Officer with immediate effect. Andy has achieved fantastic things as CEO of Global Services and has the right experience to drive through this important stage of transformation.
I am also delighted to announce that Francois Barrault becomes CEO of Global Services. This appointment follows the great work he has done building BT's business outside the UK. Francois will join the Operating Committee* (OC) and the BT board.
Andy will lead the creation of two new units which will deliver the software-driven services of the future that our LoBs and the wider communications industry need. He will also chair a new Design Council on behalf of the OC which will approve the strategic and technical direction of the BT group.
Software shortens the time it takes to introduce new products. The new structure will benefit customers by bringing them new services faster, making them more reliable, easy to buy and easy to use.
In a software-driven world the old way of building products and services has to change. That is why our network and IT colleagues from BT Wholesale, One IT, BT Retail and BT Global Services will join our new units from 1 July:
- BT Design: responsible for designing and developing new services over our global 21CN platform achieving world class reliability and cost efficiency.
- BT Operate: responsible for deploying and operating new services. It will apply world class standards to testing, operating and monitoring software-driven services and networks.
The LoBs continue with their critical role in managing customer relationships and in winning new business. They will drive customer requirements for their market segments, working closely with BT Design and BT Operate to deliver a more consistent and better customer experience. Openreach's role in providing highly regulated products and services is unchanged.
BT is embarking on a transformation agenda that is about so much more than changing the organisation structure. It is about becoming more agile and responsive to customer needs - clearly number 1 for customer service.
More communication will follow starting next week when we confirm the leaders of our two new units and other senior appointments.
Much work lies ahead. Please join a webcast on 3 May to hear more about our plans (see details below).
Thank you.
Ben
(Ben Verwaayen รจ l'amministratore delegato di BT)
Commenti